Rowaale Water Technologies

We ensure continuous and seamless connectivity for your IoT-enabled WaterPay vending machines through SIM recharge services. However, due to the nature of digital recharges, our refund policy for IoT SIM recharges is as follows:

1. Non-Refundable Transactions

Please note that IoT SIM recharges are non-refundable once the recharge has been successfully processed. This is because:

• The recharge is applied directly to the SIM provider's network and is non-reversible.
• The recharge amount is instantly consumed to keep your vending machine active and online.

2. Exceptions – When Refunds May Apply

Refunds will only be considered in the following rare scenarios:

• The recharge was not processed successfully, and the amount was deducted.
• Duplicate recharge was done within a short interval for the same SIM.
• The incorrect SIM number was charged due to a technical glitch in our system.